Customer Service Liaison

4 weeks ago


Denville, New Jersey, United States TRI-K Industries Full time
Job Description:

We are seeking a highly skilled and detail-oriented Senior Customer Service Representative to join our team at TRI-K Industries.

The successful candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. The role involves providing exceptional customer service, resolving issues efficiently, and maintaining accurate records.

About Us:

TRI-K Industries is a leading manufacturer of high-quality products, committed to delivering outstanding customer satisfaction. We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience.

Key Responsibilities:

  • Process incoming customer orders and sample orders in an efficient and expedient manner.
  • Prepare and forward order acknowledgements, ensuring accuracy and timeliness.
  • Respond to general inquiries from customers and sales representatives, providing clear and concise information.
  • Work closely with sales representatives to meet customer needs, maintaining open communication channels.
  • Support customer relations and resolve problems promptly, demonstrating professionalism and empathy.
  • Interact with Technical Service to resolve customer complaints, adhering to specified timelines.
  • Recommend alternative products when possible, referring customers to technical services or sales as needed.
  • Monitor and communicate shipment dates, production schedules, and delivery dates to customers and sales teams.
  • Assist shipping with efforts to maintain quality service, updating packaging and shipping requirements as necessary.
  • Pick and bill orders in coordination with the GCD team.
  • Update and input customer-related information into NAV, running reports and performing special projects as requested.

Requirements:

  • High School Diploma or Associate Degree with two years related experience and/or training.
  • Ability to read, analyze, and interpret business periodicals, professional journals, and technical procedures.
  • Excellent written and verbal communication skills, with the ability to present information effectively.
  • Strong problem-solving skills, with the ability to deal with concrete variables and interpret instructions.
  • Familiarity with Order Processing software, Word Processing software, Spreadsheet software, Internet software, Project Management software, and Contact Management systems.


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