Restaurant General Manager

1 week ago

Bonham, United States Hometown Restaurant Group Full time
Job Description

Job Title: Restaurant General Manager

Job Summary:

We are seeking a highly skilled and experienced Restaurant General Manager to join our team at Hometown Restaurant Group. As a Restaurant General Manager, you will be responsible for overseeing the overall operations of our restaurant, ensuring that we provide an exceptional dining experience for our customers.

Key Responsibilities:

  • Operations:
    • Manage the day-to-day operations of the restaurant, including financial performance, product production, inventory, personnel, sales, and marketing.
    • Ensure that all aspects of the restaurant meet or exceed company standards.
    • Accurately complete designated duties such as inventory control, ordering of products, cash control.
  • Training:
    • Ensure that Assistant Managers, shift leads, and crew are trained and fully knowledgeable on all restaurant systems and routines, product recipes, food safety practices, and restaurant safety practices.
    • Ensure that all restaurant systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success.
  • Business Planning:
    • Assist in the execution of the restaurant's business plan as directed by the Director of Operations, taking advice and coaching from the owner, Director of Operations, Business Consultants, field staff, or territory operator.
    • Understand how to react to issues impacting the restaurant's profit and loss (P&L) to optimize sales and profit, such as analyzing COGS and taking corrective action if necessary, maintaining inventory, projecting restaurant demand changes throughout the year and adjusting labor accordingly, ensuring that cash control/security procedures are followed, and understanding the P&L implications of workers' compensation claims.
    • Assist the Director of Operations with developing and implementing strategies to increase average meal checks and frequency of customer visits.
  • Fan Service:
    • Ensure that customer service in all areas meets or exceeds company standards.
    • Establish standards for the management team and crew to handle customer concerns.
    • Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return customer.
    • Understand the importance of speed of service and resolve bottlenecks in work flow.
    • Build relationships with return or preferred customers.
  • Health and Safety Standards:
    • Must be ServSafe certified.
    • Assist the Director of Operations with ensuring that Food Safety is the top training priority in store operations. Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices.
    • Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems or routines.
    • Understand how to react in the event of an emergency such as a workers' compensation accident, a robbery, etc.
  • Store Marketing:
    • Bring useful ideas to management about how to attract new customers and increase restaurant sales through marketing promotions and activities.
    • May assist the Director of Operations in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors' store marketing, identifying and tracking changing customer demands.
  • Qualifications:
    • Minimum 1-3 years of high volume restaurant leadership experience, required.
    • Previous quick service restaurant experience strongly preferred.
    • High School diploma or equivalent required.
    • Proven track record of effectively managing COGS and labor.
    • Strong knowledge and application of safe food handling practices.
    • Must be ServSafe certifiable.
  • Skills/Competencies Needed:
    • Customer focus - strong hospitality and customer service skills, enjoys engaging with customers.
    • Trainer and coach - ability to be a strong trainer or coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other.
    • Management skills - excellent track record of coaching and training employees and effectively resolving employee relations issues. Ability to motivate a strong team, and set a positive and upbeat store environment.
    • Organization and goal focus - must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment. Must be able to actively work to achieve and exceed set goals for the business.
    • Technical - proficiency with computers and with Point of Sale systems.
    • Flexibility and adaptability - willingness to follow directions and a commitment to meet DQ and OJ standards in all you do.
    • Integrity - does the right thing even when no one is looking, honest, earns trust of others.
  • Work Conditions:
    • Must have ability to:
    • Perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
    • Work in and out of different temperature ranges.
    • Stand for long periods of time.
    • Lift up to 50 pounds.
    • Work around nuts and other allergens.

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