Enterprise Solutions Specialist

3 days ago


Alexandria, Virginia, United States DirectViz Solutions, LLC Full time

**Job Summary**

We are seeking a highly skilled Enterprise Solutions Specialist to join our team at DirectViz Solutions, LLC. The successful candidate will have a strong background in providing technical support and analysis for business applications.

About Us

DIRECTVIZ SOLUTIONS, LLC is a rapidly growing government contractor that provides innovative information technology solutions to meet the needs of government customers.

Salary and Benefits

The estimated salary for this position is $65,000 - $90,000 per year, depending on experience. Our comprehensive benefits package includes competitive compensation, medical plans, 401k match, PTO accrual, professional development reimbursement, corporate funded technology certifications, and employee recognition and appreciation programs.

Key Responsibilities

  • Provide technical support and analysis for business applications
  • Analyze client business applications and data to recognize, correct, and/or report malfunctions to appropriate personnel
  • Identify and capture relevant data related to the issue to assist Tier III engineers when items need to be escalated
  • Communicate with employees and contractors; display strong customer service skills, using professionalism, tact and diplomacy always to answer support calls
  • Coordinate with vendors on items that need to be escalated to Tier III support
  • Enter customer-reported problems and requests for service into a call support database as part of daily tasks
  • Troubleshoot routine and recurring problems with customer's business applications

Requirements

  • Bachelor's degree and 3 years' experience or High School Diploma and 9 years' experience
  • Four years of experience providing phone and/or in-person support for business applications (Analysis, Diagnosis, Remediation, Testing, Performance Analysis)
  • Four years of customer service experience
  • One year of Requirements Definition/Analysis
  • Proficient Microsoft Office Suite, Siebel, RightNow ticketing, Hyena, Active Directory, Aternity Management, Adobe, Firefox/Internet Explorer, and other software installs

What We Offer

  • Competitive compensation
  • Comprehensive medical plans
  • 401k match
  • PTO accrual
  • Professional development reimbursement
  • Corporate funded technology certifications
  • Employee recognition and appreciation programs


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