Lead Supervisor I-Nashville

3 weeks ago

Antioch, California, United States Tapestry Full time
Job Title: Lead Supervisor I-Nashville

Join Coach, a global fashion house, as a Lead Supervisor in our Nashville store. As a key member of our team, you will be responsible for driving sales and operational processes, modeling behaviors that impact all aspects of our business.

Key Responsibilities:
  • Understand organizational objectives and make decisions in partnership with Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
  • Endorse, model, and develop team to deliver Coach's Selling and Service expectations.
  • Enforce sales strategies, initiatives, and growth across all categories.
  • Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
  • Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results-driven, including through team selling and selling to multiple customers.
  • Maximize clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitor process over time to achieve business goals and objectives.
  • Build credibility and trust with team and customers - serve as a personal fashion advisor to deliver business results.
  • Create positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach's Guide to Style.
  • Act as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e., charity events, local associations, mall initiatives).
  • Sensitive to customer and team needs and tailor approach by reading cues.
  • Solution-oriented and forward-thinking in resolving customer issues; partner with Store Manager(s) and/or District Manager as appropriate.
  • Develop both self and individual product knowledge skills and remain aware of current collections.
  • Understand the positive sales impact staffing has on the business and recruit accordingly.
  • Coach, develop, and motivate the team on a daily, weekly, and monthly basis to meet goals and utilize Company tools; delegate and empower others and encourage individual growth.
  • Welcome feedback and adapt behaviors; create short and long-term goals to achieve personal metrics and performance development.
  • Regularly provide feedback to others; coach performance to a higher standard; provide constructive feedback to Store Manager(s) and Assistant Store Manager(s).
Operations:
  • Manage daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and proactively.
  • Demonstrate strong business acumen.
  • Interact and communicate with supervisor(s) on a regular basis; be adaptable and flexible; maintain a calm and professional demeanor.
  • Maintain interior and exterior upkeep of the building with partnership from the corporate office.
  • Understand and use all retail systems and reporting tools to make informed decisions, taking appropriate partners as necessary.
  • Adhere to all applicable Coach retail policies and procedures, including POS and Operations procedures.
  • Leverage Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals.
  • Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions.
  • Ensure all daily tasks are completed without negatively impacting service of Coach standards.
Competencies:
  • Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and 'actionable' positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; isn't afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future-oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit https://www.tapestry.com/careers for more information.

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