Service Writer

2 weeks ago


Peoria Arizona, United States RideNow Powersports Full time
RideNow Powersports is seeking a skilled Service Writer to join our team. As a Service Writer, you will be responsible for scheduling appointments, greeting customers, and documenting problems with motorcycles. You will also advise customers on necessary services and cost, offer additional services and products, and review repair orders to ensure quality and timeliness. The ideal candidate will have 1+ years of Powersports, Harley-Davidson, or Automotive Dealership service experience, excellent customer service and communication skills, and a positive attitude. In return, we offer a fun and relaxed work environment, competitive pay, and opportunities for growth and advancement. If you are a motivated and customer-focused individual who is passionate about powersports, we encourage you to apply.

**Responsibilities:**

* Schedule appointments for repair, maintenance, and recall work
* Greet customers, inspect their motorcycles, and answer questions
* Document problems with motorcycles and clearly describe them on the Repair Order
* Notify the Service Manager of additional work needed or any delays in expected completion
* Advise customers on necessary services and cost
* Offer additional services and products
* Review Repair Orders in progress to ensure quality and timeliness
* Communicate any changes in timeline, repairs, or cost to the customer
* Maintain current technical qualifications by completing all training programs assigned by the Service Manager

**Requirements:**

* 1+ years of Powersports, Harley-Davidson, or Automotive Dealership service experience
* Excellent customer service and communication skills
* Positive attitude and good work ethic
* Ability to multi-task in a fast-paced environment
* Valid driver's license and good driving record
* Motorcycle Endorsement preferred
* Must pass a pre-employment background check, MVR, and drug screen

**Benefits:**

* Competitive pay and benefits package
* Opportunities for growth and advancement
* Fun and relaxed work environment
* Employee discounts on purchases
* Dedicated leadership team who supports and cares for employees
* Generous training pay and commissions after 60 days

**What We Offer:**

At RideNow Powersports, we are committed to providing our customers with the best possible service and experience. We offer a comprehensive benefits package, including healthcare, dental, and vision insurance, life and disability insurance, and a generous vacation/PTO plan. We also offer employee discounts on purchases and a dedicated leadership team who supports and cares for our employees. If you are a motivated and customer-focused individual who is passionate about powersports, we encourage you to apply.

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