Operations Manager

1 week ago


Richmond, Virginia, United States Sunbelt Rentals Full time
Job Title: Operations Manager

Sunbelt Rentals is seeking a highly skilled Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our rental equipment and providing exceptional customer service.

Key Responsibilities:
  • Develop and maintain rental operation standards in collaboration with the Profit Center Manager
  • Ensure compliance with company policies and procedures
  • Deliver exceptional customer service and maintain high customer satisfaction levels
  • Train and develop rental operations staff to ensure they have the necessary skills and knowledge to perform their roles effectively
  • Improve quality equipment and reduce driver time loading
  • Manage fleet quality control and associated costs
  • Coach employees to work together and create a game plan for employees to follow, motivating through constant evaluation and review
  • Set clear and measurable objectives for the entire team
  • Direct various staff members in the performance of their store-related positions, developing, evaluating, and motivating staff
  • Maximize operational efficiencies and recommend new processes to improve quality and cost
  • Responsible for safety audits, safety training, compliance with State and Federal OSHA and DOT regulations
  • Manage human resource administration, including payroll, scheduling, and paperwork
  • Explain billing procedures to customers and develop customer trust and understanding
  • Assist customers in determining their rental needs by applying product knowledge
  • Responsible for the management of the Yard
  • Perform daily and weekly truck audits
  • Communicate inventory levels to management
  • Hold daily meetings to discuss daily objectives and safety issues
  • Maintain well-organized and safe premises
Requirements:
  • 3 years of experience in the rental equipment or construction industries
  • 1 year of Operations Management or related/retail management experience
  • Excellent management and leadership skills
  • Exceptional organization skills
  • Exceptional problem-solving skills, able to identify problems and implement corrective actions
  • Excellent knowledge of construction equipment
  • Ability to effectively communicate
  • Understands basic knowledge of MS Office, Outlook, Internet/Intranet, and Wynne system

Sunbelt Rentals offers a competitive benefits package, including health, dental, vision, life insurance, wellbeing, and a retirement plan with employer matching contributions. We are an equal opportunity employer and welcome applications from diverse candidates. If you are interested in pursuing a rewarding career, please visit our website to learn more about our opportunities.


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