IT Support Specialist

1 week ago


Mandeville, Louisiana, United States NETWORK LOGIC Full time
Job Title: IT Support Specialist

We are seeking a highly skilled and experienced Desktop Support Specialist to join our team at Network Logic. As a key member of our IT department, you will be responsible for providing top-notch support to our clients across Louisiana, Alabama, and Mississippi.

The ideal candidate will have a minimum of 3 years of experience in desktop support and network administration, with expertise in troubleshooting and resolving complex technical issues. You should be proficient in working with Microsoft Azure, Office 365, and Server OS, as well as having experience with Active Directory and Group Policies. Additionally, you should possess excellent communication and problem-solving skills.

Responsibilities:
- Provide level 2/3 network administration support and network troubleshooting services to our corporate clients.
- Manage clients' Azure, Office 365, Active Directory, and resolve other I.T. related problems.
- Install, configure, and troubleshoot Cisco, Juniper, Fortinet Layer 3 switches, Firewalls, and Routers.
- Track customer issues and resolutions, manage clients' backups using DATTO RMM.
- Administer Windows Server, Active Directory, Group Policies, and Cloud Hosted Database Servers.

Requirements:
- Minimum of 3 years' experience in working in the IT Field, primarily working in Desktop Support/Network Admin Roles.
- Ability to build rapport with clients and highly organized. This position requires strong verbal and written skills.
- Strong troubleshooting and critical thinking skills and this applicant must be very organized.
- Positive and professional demeanor.

What We Offer:
- Competitive salary: $60,000 - $80,000 per year, based on experience.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.

About Network Logic:
- Network Logic has been in business since 1998, providing Managed I.T. Services to medium to large businesses in Louisiana, Alabama, and Mississippi.
- Our philosophy is simple: do it right the first time or don't do it at all. Many of our clients have been with us since 1998, and we continue to grow our business through dedication and loyalty to our customers.


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