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Customer Service Coordinator

1 month ago

Brownsburg, Indiana, United States Summers Plumbing Heating & Cooling - Brownsburg Full time
Job Overview

We are seeking an experienced Customer Service Coordinator to join our team at Summers Plumbing Heating & Cooling in Brownsburg. This role involves assisting in dispatching calls to technicians, scheduling appointments, and ensuring excellent customer service.

Estimated Salary Range

$45,000 - $65,000 per year, based on experience and qualifications.

Company Overview

Summers Plumbing Heating & Cooling is a growing company with a strong focus on customer satisfaction and employee growth. We offer a competitive compensation package, including paid holidays, vacations, health insurance, and opportunities for professional development.

Job Responsibilities
  • Assist in dispatching calls to technicians and scheduling appointments with customers.
  • Communicate effectively with customers to resolve issues and schedule repairs.
  • Work closely with the call center team to ensure seamless communication and coordination.
  • Enter close-out information from technicians for accurate reporting and accounting.
  • Dispatch new calls to technicians and prioritize tasks as needed.
Required Skills and Qualifications
  • Excellent interpersonal communication skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
  • Proficiency in computer software and systems.
  • Maintain regular attendance and be available to work various shifts.
Benefits

We offer a comprehensive benefits package, including:

  • Paid holidays and vacation time.
  • Health, dental, and vision insurance.
  • Short- and long-term disability coverage.
  • 401(k) plan with company match.
About Us

At Summers Plumbing Heating & Cooling, we value our employees and strive to create a positive and supportive work environment. We believe in promoting excellence and providing opportunities for personal and professional growth.