Digital Infrastructure Solutions Specialist
1 month ago
Company Overview
Westinghouse Electric Company, LLC is a global leader in the nuclear energy industry, providing safe, clean, and efficient energy solutions. Our value system is built around Safety and Quality, Integrity and Trust, Customer Focus and Innovation, Speed and Passion to Win, and Teamwork and Accountability.
Estimated Salary: $120,000 - $180,000 per year
Job Description:
The Digital Infrastructure Solutions Specialist will be responsible for working with our team to troubleshoot, plan, and install infrastructure systems in our global environment. Key responsibilities include managing Citrix environments, installing, configuring, and managing Citrix software, including XenDesktop, XenApp, and Netscaler. This role involves technical support for end-users, troubleshooting issues, and helping with escalations.
Your Day-to-Day
- Support users by providing technical assistance, troubleshooting problems, and escalating issues when necessary.
- Maintain systems by monitoring performance, ensuring network functionality, and restoring computers as needed.
- Document configuration management processes and procedures.
- Collaborate with stakeholders to identify business requirements and develop solutions.
- Provide operational support by assisting with virtual systems and processing operational requests.
- Ensure patch and vulnerability compliance across the virtual desktop ecosystem.
- Analyze the effectiveness of Citrix software for the business.
- Create training plans for Citrix software.
- Optimize systems for Citrix configuration, deployment, or maintenance.
Other Responsibilities
- Install and remove hardware and software.
- Conduct tests and correct malfunctions.
- Review change requests.
- Maintain user request records.
- Contribute to the development of installation procedures and standards.
Required Skills and Qualifications
- Bachelor's Degree in IT or related experience.
- Understanding and experience in Windows, Citrix, and VMware.
- Experience in managing small projects.
- 5+ years' experience in hands-on support and troubleshooting of infrastructure systems.
Benefits
- Competitive salary.
- Comprehensive health, wellness, and income protection benefits.
- 401(k) savings plan with company match.
- Paid vacations and holidays.
- Opportunities for flexible work arrangements.
- Educational reimbursement program.
- Employee referral program.
EOE Policy
Westinghouse Electric Company, LLC is an equal opportunity employer and welcomes applications from diverse candidates.
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