Lead Teller
3 weeks ago
As a Lead Teller at Waterstone Bank, you will play a key role in directing the daily administrative and operational functions of the teller area. This includes supervising staff, training on operations, and maintaining customer relationships.
Key Responsibilities- Process customer transactions with accuracy and knowledge.
- Assist Branch Management with administrative and operational processes.
- Generate and maintain retail banking relationships through sales and relationship building calls.
- Act as primary source for teller questions and assist with training and development of employees.
- Support the sales process by identifying customer needs and promoting current promotional offers.
- Maintain knowledge of WSB's core processing system, WSB products and services, and regulatory requirements.
- Build and strengthen customer relationships by providing an unparalleled banking experience.
- Answer customer questions and resolve related account issues.
- Keep abreast of industry trends and recommend reasonable changes to policies and procedures.
- 1-2 years of cash handling and customer service experience.
- 1 year of lead/supervisor experience and/or 6 months branch banking experience.
- Outstanding Medical, Dental, and Vision Insurance.
- 401(k) matching.
- Employee Stock Ownership Plan.
- Paid Time off.
- Paid Holidays.
- Flexible Spending Account.
Waterstone Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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