Network Carrier Field Operations Manager

3 weeks ago


Saint Paul, Minnesota, United States Ryder System Full time

Ryder System is a leading logistics provider that offers supply chain solutions to Fortune 500 businesses and startups. We are currently seeking a Network Carrier Field Operations Manager to join our team in New Albany, OH.

The successful candidate will be responsible for managing agent relationships, identifying new agents, onboarding/training new agents, and ensuring they meet client expectations. The role also involves auditing accepted standards and procedures within designated regions, training network carriers, and integrating new business to achieve customer KPI goals and profit budgets.

As a key member of our Supply Chain Solutions division, the Network Carrier Field Operations Manager will interface with clients to ensure quality performance by carriers, provide feedback to improve performance, and address questions/issues regarding carrier daily performance. The role also requires developing and implementing innovative processes to enhance productivity and service, analyzing Standard Operating Procedures (SOP's) to identify areas of improvement, and partnering with carriers and hub operations to implement process improvements.

In addition to these responsibilities, the Network Carrier Field Operations Manager will perform physical inventories at various network carrier locations, ensure needed inventory processes are followed by sites, and conduct site audits to relay feedback to network carriers. Timely reporting of metrics information, including on-time delivery, percentage of scheduled deliveries, claims, OS&D, incidents, and delivery exceptions, is also an essential part of this role.

We offer a competitive salary range of $75,000 - $75,000 per year based on experience, as well as opportunities for professional growth and development. If you have strong management and organizational skills, excellent communication and negotiation abilities, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

We are proud to be an Equal Opportunity Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, or status as a protected veteran or individual with a disability.



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