Team Performance Leader

4 weeks ago


Bossier City, Louisiana, United States YoungWilliams PC Full time
Job Summary: YoungWilliams PC is looking for an exceptional Team Performance Leader to join our team in Louisiana. This role offers a unique opportunity to drive business growth and excellence in customer service while developing leadership skills.

About the Role: The successful candidate will oversee the day-to-day operations of the Contact Service Center, providing strategic direction to achieve project and team goals. Key responsibilities include:
  • Assisting the Sr. Operations Manager and Project Manager in leading and supervising the Contact Service Center.
  • Handling escalated customer calls, directing Supervisors, and assisting with Quality Assurance reviews.
  • Participating fully in State initiatives and meetings when required.

Key Responsibilities:
  • Directing Supervisors and providing guidance on team performance.
  • Implementing process changes for continued improvement.
  • Maintaining a thorough knowledge of tax laws and departmental policies.

Qualifications:
  • Five years of experience with Contact Service Center operations using CRM.
  • Two years of experience working with LA tax laws.
  • Leadership experience with strong communication and interpersonal skills.

Salary: $90,000 - $110,000 per year, commensurate with experience.
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