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Pet Care Coordinator
2 months ago
The Client Service Coordinator plays a vital role in driving the flow of clients and pets through the hospital, ensuring exceptional client care and maximizing the productivity of the veterinary medical team. This position requires strong communication and organizational skills, with a focus on providing a welcoming and efficient experience for clients and their pets.
Key Responsibilities- Recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
- Provide professional, efficient, and exceptional service at all times, including educating clients about their pet's health and promoting preventative care.
- Assist incoming clients by completing required documentation, entering pet information and history in the computer, and ensuring prompt service.
- Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- High school diploma or equivalent preferred.
- One year related experience required, with customer service preferred.
- Medical background with medical terminology training is preferred.
The Client Service Coordinator will work in a fast-paced hospital environment, interacting with clients and pets on a daily basis. The position requires strong communication and organizational skills, with the ability to multitask and work in a team environment.
Banfield Pet Hospital is an equal opportunity employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment.