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Assistant Manager

2 months ago

Bryan, Texas, United States Vibe Restaurants Full time

Job Summary: The Assistant Manager supports the General Manager in ensuring delivery on the Customer Promise through managing the daily operations of a single unit or multi-unit store. The CO helps manage financial controls, operations, people development, customer service, and compliance across all shifts. The AM has full accountability for store operations in the absence of the General Manager or CO Manager. AM supports the General Manager for ensuring desired store outcomes (i.e., increased sales, profitability, employee retention). AM should be able to work long and/or irregular hours, including extra shifts as needed, for proper functioning of the store.

Key Responsibilities:

1. Delivering Exceptional Customer Experience:

Directs efficient and accurate preparation of products for prompt customer delivery within the established 30 seconds or less guidelines.

Provides production direction to crew in a clear, concise, and positive way and coaches others to lead operations.

Sets an example for crew by working hard to implement shift SSP.

Identifies and resolves bottlenecks in operations to improve our customer service promise 30 seconds or less.

Gets the right people involved to prevent and resolve store equipment problems.

Monitors VR/LCE operational programs, processes, and metrics to identify store issues: Involves management team in resolving operational challenges.

Demonstrate patience and a positive attitude with management team and crew members while delegating tasks and giving production instructions.

2. Living the Brand Promise:

Motivates and directs crew members, Assistant Managers to do what it takes to exceed customer expectations with food and friendly service in clean surroundings.

Makes a professional impression on customers and crew through positive and friendly attitude and proactive interaction to seek feedback on customer experience.

Works with crew to act on customer feedback and resolves customer complaints using remedy process in a timely, friendly, and professional manner.

Directs crew to take pride in the details of delivering our Customer Promise and Brand Delivery Standards.

Assists Operations Coach in identifying and implementing local strategies to market the store and promote store involvement in the community.

3. Winning as a Team:

Supervises and trains crew members, Assistant Managers on crew stations, LC/VR products, processes, and policies and assists General Manager with recruiting, selecting, and retaining effective crew talent.

Delegates work to crew members in a way that encourages them to work together during shift to ensure store operates to LCE standards.

Coaches crew members on crew stations and making them feel their contributions are valuable.

Sets challenging goals for self and crew; provides timely performance feedback and ensures accountability.

Coaches others on management team with knowledge of employment laws and policies and welcomes new responsibilities in building crew talent.

Assists with developing and implementing strategies to identify/hire/promote/orientate effective crew talent.

Helps store management identify effective crew members who are at-risk-of-departing and takes appropriate action for retention.

4. Acting Like Owners:

Assumes full responsibility for the store profit and loss management by implementing market strategies; following all cash control policies and procedures, maintaining inventory, managing labor, and applying financial reporting to enhance store results.

Coaches team to effectively increase sales; upselling, focus on traffic/volume/tickets.

Optimizes profit and loss by ensuring proper scheduling and positioning of crew.

Seeks best practices from peers to optimize financial controls.

Removes performance barriers.

5. Compliance and Safety:

Ensuring compliance with government regulations, food safety, LCE/Vibe security policy, operations, and LCE/Vibe policies and procedures relating to all activities across all shifts.

Supervises crew members to maintain LCE store and equipment cleanliness and sanitation standards.

Takes initiative to immediately act on violations of safety, sanitation, or security policies by reporting violations to Operations Coach.

Motivates and educates crew members and other management to comply with loss control procedures and to maintain and safe and secure environment for employees and customers.

Shows Operations Coach that he/she can be relied upon to maintain compliance.

Participates in identifying compliance issues across shifts and corrects.