Sales Associate Keyholder

4 weeks ago

Philadelphia, Pennsylvania, United States Express Full time
About Express

Express is a leading fashion brand that offers a wide range of stylish and high-quality clothing and accessories for men and women.



Job Summary

We are seeking a highly motivated and customer-focused Sales Associate Keyholder to join our team at our Philadelphia Mills store.



Key Responsibilities
  • Provide exceptional customer service and create a positive shopping experience for our customers.
  • Execute opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
  • Maintain a clean and organized sales floor, checkout, fitting room, and stockroom to ensure a safe and inviting environment for customers.
  • Follow company policies and procedures to ensure the safety of all associates and customers.
  • Assist with product launch changes and deliver on all aspects of the customer experience model.
  • Process transactions quickly and accurately, reducing customer wait times.
  • Positively resolve customer service-related issues and communicate all issues and resolutions to Store Management.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.

Requirements
  • High school diploma or equivalent required.
  • 0-2 years of relevant job experience, with a minimum of 6 months of experience.
  • Proficient in the use of technology, including iPads and registers.
  • Meets defined availability criteria, including nights, weekends, and non-business hours.
  • Meets physical requirements.

Critical Skills and Attributes
  • Previous retail experience preferred.
  • Strong customer service skills and ability to interact with customers.
  • Excellent verbal and written communication skills, specifically with customers, sales leadership team, and associates.
  • Demonstrated collaborative skills and ability to work well within a team.

Benefits and Compensation

Express offers a range of benefits to help protect full-time associates' health and long-term financial security, including medical, pharmacy, dental, and vision coverage, 401(k) and Roth 401(k) with company match, merchandise discount, paid time off, and parental leave for new moms and dads.



Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with company match. Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.



Closing

Express is an equal opportunity employer and does not discriminate in recruiting, hiring, or any other terms and conditions of employment based on any federal, state, or locally protected characteristic. Express only hires individuals authorized for employment in the United States. Express is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call and say 'Associate Relations' or send an e-mail to and let us know the nature of your request and your contact information.



Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.

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