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Learning Experience Designer

2 months ago

Austin, Texas, United States Apple Full time
About the Role

We are seeking a highly skilled Instructional Designer to join our AppleCare Training Development organization. As an Instructional Designer, you will play a critical role in developing training solutions for AppleCare Support Advisors.

Key Responsibilities
  • Conduct training needs analyses with business partners to identify areas for improvement
  • Design learning objectives that align with Bloom's Taxonomy
  • Develop experiential activities that cater to the targeted audience
  • Collaborate with subject matter experts to craft, revise, and maintain training content
  • Develop valid assessment questions that correlate to learning objectives
  • Assist with question vetting and updating
Requirements
  • Minimum 3 years of instructional design experience on projects involving adult learners
  • Excellent written and verbal communication skills and proficiency in writing instructional content
  • Experience designing, building, and assessing curricula used in asynchronous and synchronous classroom-based or virtual training environments
  • Proficiency with instructional design models and methodologies
  • Experience authoring training content in a learning content management system or other authoring tools
  • Exposure to web authoring and multimedia tools, such as basic HTML, Dreamweaver, and Pixelmator Pro
  • Bachelor's degree or equivalent work experience in a related field
Preferred Qualifications
  • Call center or customer service experience
  • Experience crafting learning content for global adult audiences
  • Experience with project management
  • Experience as a solo or lead content developer on instructional design projects
  • Proficiency with Apple operating systems, such as macOS, iOS, iPadOS
  • Proficiency with Apple software applications including Pages and Keynote
  • 5+ years of instructional design project experience
  • Master's degree in a related field
Additional Requirements

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.