Observatory Experience Host

3 weeks ago

Seattle, Washington, United States Legends Full time

About Legends

Legends is a leading hospitality management company that has evolved into a holistic experiential services agency. With over 100,000 full-time and seasonal team members globally, Legends operates three core divisions: Global Planning, Global Sales and Hospitality, and Global Attractions and Entertainment. Our clients and partners benefit from a 360-degree platform to elevate their brand and execute their vision.

The Venue

Sky View Observatory is a state-of-the-art guest experience located on the 73rd floor of the Columbia Center. This innovative attraction offers breathtaking 360-degree panoramic views of the city and its surroundings, including iconic landmarks such as Mt. Rainier, the Space Needle, and the Olympic Mountains.

The Role:

The Observatory Experience Host will be a dynamic and interactive role within the Observatory, focusing on providing an exceptional guest experience. This position will play a crucial role in ensuring that Seattle area, United States, and international guests have a unique and memorable experience.

Key Responsibilities:

  • Greet guests as they enter assigned areas and provide a high level of customer service in person and on the phone.
  • Engage guests, answer questions, resolve issues, and provide service to ensure a great experience.
  • Properly record all transactions via the point of sale system.
  • Collect the proper money for transactions, process credit card or collect cash, and determine correct change for guests.
  • Account for all transactions, maintain accurate cash count, and balance banks at end of shift.
  • Suggest additional items to customers, as appropriate.
  • Provide general information about the city, its major landmarks, and local dining options.
  • Assist guests processing ticket orders.
  • Ensure the safety of our guests while in your assigned areas.
  • Ability to retain learned knowledge and offer assistance to our guests by providing operational answers to all inquiries.
  • Ability to perform and present information in a concise, professional manner to our guests.
  • Restock the Retail space as necessary.
  • Perform other duties as necessary or required by management.

Requirements:

  • Highly motivated, enthusiastic, and willing to engage guests and work in a highly busy, interactive environment.
  • High level of demonstrated professionalism and customer service.
  • Ability to memorize historical and technical information.
  • Multi-lingual or sign language capabilities a plus.
  • Ability to lift and transport items weighing up to 50 pounds, occasionally 75 pounds.
  • Must be comfortable entering in and working in elevators and at heights.
  • Ability to stock merchandise.
  • Must have sufficient mobility to perform assigned tasks, including standing, walking, constant reaching, bending, pushing, and pulling for extended periods of time.
  • Entrepreneurial spirit, energetic, and outgoing personality with a creative and proactive approach to work.
  • Able to work non-traditional hours (nights, weekends, and holidays as necessary).
  • Point of Sale System a plus.
  • Pre-existing knowledge of the city and familiarity with local landmarks and the tourism field preferred.

Exemplifies the Legends Pillars:

LOOK THE PART

EVERYONE WORKS AS A TEAM

GUEST SATISFACTION IS OUR NUMBER ONE PRIORITY

EMPATHETIC AND EDUCATED EMPLOYEES

NO LIMIT ON EXCELLENCE

DO YOUR PART

Pay $15-$20/hour

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