Customer Service Representative
4 weeks ago
AdaptHealth LLC is seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our patients, answering inbound calls, and making outbound calls to ensure successful service delivery.
Key Responsibilities- Customer Service: Develop and maintain a working knowledge of current products and services offered by AdaptHealth LLC, answer all calls and emails in a timely manner, and document all call information according to standard operating procedures.
- Order Processing: Process orders, route calls to appropriate resources, and follow up on customer calls where necessary.
- Insurance Verification: Complete insurance verification to determine patient eligibility, coverage, co-insurances, and deductibles.
- Documentation: Accurately process, verify, and/or submit documentation and orders.
- Communication: Communicate with Customer Service and Management on an ongoing basis regarding any noticed trends with insurance companies.
- Education: High School Diploma or equivalent.
- Experience: One (1) year work-related experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management, regardless of industry.
- Excellent Customer Service Skills: Ability to provide exceptional customer service to patients.
- Analytical and Problem-Solving Skills: Ability to analyze and resolve customer complaints and problems.
- Communication Skills: Excellent ability to communicate both verbally and in writing.
- Technical Skills: Proficient computer skills and knowledge of Microsoft Office.
AdaptHealth LLC is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.
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