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Collections Specialist

1 month ago

Evansville, Indiana, United States OneMain Financial Full time
Job Summary

The Collections Specialist will be responsible for contacting delinquent customers to arrange for repayment or settlement of account balances. This role requires strong negotiation skills and the ability to work in a goal-oriented environment to meet production indicators.

Key Responsibilities
  • Initiate contact with customers via telephone to arrange repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedures.
  • Negotiate with customers to resolve accounts.
  • Maintain and notate all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts.
  • Investigate, research, and track consumer information using online skip tracing tools.
  • Work in a goal-oriented environment to meet production indicators.

Requirements
  • Education - High School diploma OR GED minimum.
  • Collections / Call Center experience strongly preferred.
  • An in-depth understanding of collections and negotiation skills.
  • Strong negotiation skills to resolve escalated calls.
  • A high degree of self-management to successfully prioritize workday.
  • Excellent communication, persuasion and problem-solving skills.
  • Ability to maintain confidentiality and sensitive information.

About OneMain Financial

OneMain Financial is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. We're driven by a commitment to transformative digital thinking, customer-first energy, and flexible work arrangements that grow lives, careers, and our company.


Benefits
  • Health and wellbeing options for team members and their dependents.
  • Up to 4% matching 401(k).
  • Employee Stock Purchase Plan (10% share discount).
  • Tuition reimbursement.
  • Continuing education.
  • Bonus eligible.
  • Paid time off.
  • Paid volunteer time.