Customer Service Representative

3 days ago


Lafayette, Louisiana, United States Bone Dry Roofing Full time
Job Summary

Bone Dry Roofing is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Customer Interaction: Respond to customer inquiries, resolve issues, and provide solutions in a professional and courteous manner.
  • Communication: Utilize strong verbal and written communication skills to effectively communicate with customers, colleagues, and management.
  • Problem-Solving: Analyze customer issues, identify solutions, and implement resolutions in a timely and efficient manner.
  • Team Collaboration: Work closely with other team members to ensure seamless communication and effective issue resolution.
  • Continuous Learning: Stay up-to-date on company products, services, and policies to provide accurate information to customers.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: 2-3 years of call center experience with telephone systems and technology.
  • Language Proficiency: Strong language skills, including English.
  • Technical Skills: Proficiency with CRM software and strong typing skills.
  • Soft Skills: Excellent communication, problem-solving, and teamwork skills.
Benefits
  • Competitive Pay: $15 to $17 per hour, commensurate with experience.
  • Medical, Vision, and Dental Insurance.
  • Company Paid Life Insurance.
  • 401(k) Plan with 3% Company Contribution.
  • PTO, Vacation, and Holidays Paid.

Bone Dry Roofing is an Equal Opportunity/Affirmative Action employer. We are committed to providing a work environment free from discrimination and harassment. We welcome applications from diverse candidates and are an equal opportunity employer.



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