Senior Business Intelligence Solutions Consultant

1 month ago

Dayton, Ohio, United States Tyler Technologies Full time

Job Summary
As a Senior Business Intelligence Solutions Consultant at Tyler Technologies, you will be responsible for providing professional services to clients on our software products, including consultation, software readiness, and education. You will design and conduct knowledge transfer sessions, educate users on software functionality, and perform consultation/analysis of client business models to identify and document client requirements. Your goal will be to ensure efficient software solutions for the client's needs, which may involve recommending new approaches in client work processes and identifying business/technical requirement specifications for specific software design/development. You will also play an active role in troubleshooting client issues, work with the Support or Development departments to resolve them, and keep up-to-date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports.

Responsibilities
- Provide professional services to clients on Tyler software products, including consultation, software readiness, and education
- Design and conduct knowledge transfer sessions on-site or through webinars
- Educate users on software functionality, data entry, system administration, user security, and user permissions
- Perform consultation/analysis of client business models to identify and document client requirements
- Recommend options for new approaches in client work processes as appropriate to ensure efficient software solutions for the client's needs
- Identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, processes, configuration, and other relevant changes
- Consult with users to identify the proper data mapping process for product conversion
- Provide instruction to clients on proofing and analyzing data conversions from existing software to Tyler applications
- Create custom reports or customize existing reports to satisfy client requirements
- Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve them
- Keep up-to-date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports
- May assist QA staff with product testing or modification testing as required
- Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation
- Create both client-facing and internal documentation such as "quick tips" and "how tos"
- Act as liaison between the client and the company's technical staff, including conveying technical information so that non-technical individuals can understand
- May participate in the annual User Conference
- Facilitate user group discussion on assigned modules/topics
- Extensive travels to client sites
Requirements
- Bachelor's degree or higher in Computer Sciences, Management Information Science, Business, or related discipline
- Equivalent work experience may substitute for the degree requirement
- Typically, a minimum of one year of experience as an Associate Implementation Consultant or equivalent industry experience
- Solid knowledge and understanding of software-related products or solutions
- Knowledge and understanding of Geographic Information Systems technology is a plus
- Excellent initiative, interpersonal, collaboration and relationship building, and customer service experience involving developing professional relationships with internal and external clients
- Prior experience identifying, defining, analyzing, and documenting client work processes, data, systems, and/or related activities
- Solid skills in negotiating and influencing clients to meet their needs by proposing viable solutions
- Excellent attention to detail involving defining client functional software requirements (technical and non-technical), client processes, etc.
- Strong organizational skills with a proven track record of prioritizing, managing, and executing multiple priorities successfully
- Strong analytical and critical thinking skills and experience in the technical environment involving research, performing data/gap analysis with proficient problem-solving experience anticipating, and resolving

What We Offer
- Competitive salary and benefits package
- Opportunity to work with a leading technology company in the property assessment and tax software industry
- Collaborative and dynamic work environment
- Professional development opportunities
- Recognition and rewards for outstanding performance

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