Customer Service Representative

2 months ago


Pearl, Mississippi, United States Chris irby - State Farm Agent Full time
Job Overview

As a valued member of the Chris Irby - State Farm Agent team, you will play a critical role in delivering exceptional client experiences that drive business growth. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this position.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build strong relationships with clients to understand their needs and preferences.
    • Follow up with customers to ensure their concerns are addressed and their expectations are met.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate clients about insurance options and provide personalized recommendations.
  • Collaborate with Team Members
    • Work closely with other agency team members to coordinate efforts and ensure seamless customer service.
    • Communicate effectively with team members to share knowledge, best practices, and customer feedback.
Requirements
  • Customer Service Focus
    • Dedicate to providing exceptional customer service and ensuring client satisfaction.
  • Communication Skills
    • Excellent verbal and written communication skills to effectively interact with clients and team members.
  • Problem-Solving Ability
    • Proactive in resolving customer issues and finding solutions that meet their needs.
Benefits
  • Competitive Compensation
    • Hourly pay plus commission/bonus structure to reward performance and drive business growth.
  • Opportunities for Advancement
    • Internal growth opportunities for driven and sales-minded individuals to advance within the agency.
  • Valuable Career Experience
    • Gain valuable experience in the insurance industry and develop skills that can be applied to future career opportunities.


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