Patient Experience Coordinator

3 weeks ago


Mill Valley, California, United States One Medical Full time

Welcome to One Medical, where we're challenging the industry status quo by making quality care more affordable, accessible, and enjoyable. As a Member Support Specialist, you'll be an ambassador for patients, providing top-notch support and ensuring a positive experience. This role requires a strong understanding of human connection and service-driven mindset.

Key responsibilities include using impeccable C-I-CARE in all patient interactions, ensuring fluid and positive in-office experiences through patient intake, same-day schedule management, and follow-up scheduling. You'll also contribute to team development through rounding, attending team huddles, and participating in problem-solving exercises.

With a focus on collaborative teamwork and feedback-driven culture, we're seeking a motivated individual who can work effectively under pressure and persist through change. Proficiency in computer technology and strong verbal and written communication skills are essential for success in this role. Benefits include competitive salary starts at $24/hour, paid sabbatical, employee assistance program, and more.



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