Dental Practice Operations Manager

3 weeks ago

Birmingham, Alabama, United States Heartland Dental and Supported Offices Full time
Practice Manager of Operations

Clairmont Cosmetic & Family Dentistry is seeking a Practice Manager of Operations to join our team. As a valued business partner to the Doctor, you will help guide and support our team as they provide exceptional patient care to the community.

This is a unique opportunity to work in a fast-paced and customer-centric environment, analyzing processes and information, identifying problems and trends, and developing effective solutions and strategies.

Key Responsibilities:

  • Strive towards mastery of role by prioritizing and completing all PMO Training needed to develop technical, commitment, and leadership skills
  • Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality)
  • Ensure goals and priorities of Doctors and teams are achieved through servant leadership
  • Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles
  • Focus and prioritize efforts of team to support Doctor achieving their Top 10 Professional goals
  • Create alignment with doctor through daily one on ones, morning huddles, and weekly touch points discussing communication, connection, and support needed
  • Commit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goals
  • Help Doctor prioritize, plan, and block schedule for CE through Doctor Education and Leadership programs
  • Understand the benefits and metrics of DMP and help Doctor to monitor progress
  • Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice
  • Partner with Doctors to identify skills needed for open positions and proper selection team within the practice
  • Successfully onboard new team members through partnerships with recruiting and support office
  • Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles

What You'll Gain:

  • Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO (paid time off)
  • Continuing education to provide you the opportunity to develop your full potential and be a true business partner to our supported Doctors
  • Access to an expansive network of mentors and networking opportunities
  • Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver exceptional patient care

About Clairmont Cosmetic & Family Dentistry:

Clairmont Cosmetic & Family Dentistry, like each Heartland Dental supported office, is unique to the community and the patients they serve.

Join a team that thrives on collaboration, communication, and community. We are looking for a hardworking and compassionate team member Monday through Thursday.

Our office is located near the Walgreens and Piggly Wiggly across from the Ascension Hospital in Birmingham.

Minimum Qualifications:

  • Experience working in a fast-paced and customer-centric environment
  • Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
  • Excellent communication, leadership, coaching, and conflict resolution skills
  • Trustworthy; maintain patient confidentiality and team ethics

Preferred Qualifications:

  • 1+ years of experience in a dental or medical setting
  • 1+ years of experience with insurance billing and accounts receivable
  • Dentrix or other dental software experience

Physical Requirements:

  • Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times
  • Availability to attend virtual training sessions (or in-person once conditions allow) periodically throughout the year (some travel will eventually be involved)

As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions.

This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in the state of FL & TN.

Who is Heartland Dental?

As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2,300 supported doctors in 38 states and over 1,400 supported offices.

Each Heartland Dental supported office is unique to the community and the patients they serve.

Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies.

With the largest network of doctors, we are founded by a doctor for doctors with a mission to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders.

At Heartland Dental, we're committed to living our core values which promote diversity and inclusion.

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

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