Technical Support Specialist

7 days ago


Linden, New Jersey, United States FreshRealm Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at FreshRealm. As an IT Infrastructure Expert, you will be responsible for providing top-notch technical support and ensuring the smooth operation of our IT systems.

Job Summary

This is a dynamic and challenging role that requires excellent problem-solving skills, strong communication abilities, and a passion for delivering exceptional customer service. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply.

Responsibilities
  • Provide timely and effective resolution of hardware, software, and application issues for all users
  • Ensure timely and effective resolution of Service Desk tickets in adherence to Service Level Agreements (SLAs)
  • Facilitate the onboarding process for new hires, including account provisioning and de-provisioning, with a focus on excellence in service
  • Diagnose technical issues, leveraging available tools and adhering to established procedures and policies
  • Install, configure, and maintain multifunction and thermal printers, ensuring operational efficiency
  • Oversee network performance and security, implementing best practices for IT infrastructure
  • Manage and resolve issues with iOS, MacOS, Windows, and Android-based handheld scanners
  • Provide support outside of standard working hours, including after-hours and weekends, as required
Qualifications
  • A minimum of two years' experience in an IT support capacity
  • Comprehensive knowledge of networking principles, including configuration and troubleshooting techniques
  • Hands-on experience with multifunction printers and thermal printers
  • Proficiency in administering iOS, MacOS, and Windows platforms
  • Exceptional problem-solving abilities
  • Excellent communication skills, both verbal and written
  • Capability to operate autonomously and collaboratively within a team environment
What We Offer
  • Competitive salary: $26-$30/hour based on qualifications, experience, skill level, competencies, and work location
  • Comprehensive benefits package for full-time employees including medical, dental, vision, pet insurance, and legal insurance
  • 401(k) with company match that is immediately vested
  • Life and ADD insurance
  • Opportunities for career growth with a dynamic company
  • Time away from work
Our Values at Work
  • Accountability: Set clear objectives and prioritize your tasks; hold yourself and your teams accountable for meeting deadlines
  • Challenge with Curiosity: Challenge and engage with each other through curiosity and a drive to innovate and transform
  • Transparency & Honesty: Maintain open and consistent communication; admit mistakes and take ownership
  • Innovation: Work with the end-user in mind and create solutions that will add value
  • Objectivity: Utilize data and make data-driven decisions at every opportunity
  • Nimbleness: Utilize time management to help stay focused and on task with urgency and make adjustments accordingly
  • Success Through Our Customers: Know your audience and the type of work they expect to receive as the end-result of a project, initiative, or task


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