Technical Support Specialist
7 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at FreshRealm. As an IT Infrastructure Expert, you will be responsible for providing top-notch technical support and ensuring the smooth operation of our IT systems.
Job SummaryThis is a dynamic and challenging role that requires excellent problem-solving skills, strong communication abilities, and a passion for delivering exceptional customer service. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply.
Responsibilities- Provide timely and effective resolution of hardware, software, and application issues for all users
- Ensure timely and effective resolution of Service Desk tickets in adherence to Service Level Agreements (SLAs)
- Facilitate the onboarding process for new hires, including account provisioning and de-provisioning, with a focus on excellence in service
- Diagnose technical issues, leveraging available tools and adhering to established procedures and policies
- Install, configure, and maintain multifunction and thermal printers, ensuring operational efficiency
- Oversee network performance and security, implementing best practices for IT infrastructure
- Manage and resolve issues with iOS, MacOS, Windows, and Android-based handheld scanners
- Provide support outside of standard working hours, including after-hours and weekends, as required
- A minimum of two years' experience in an IT support capacity
- Comprehensive knowledge of networking principles, including configuration and troubleshooting techniques
- Hands-on experience with multifunction printers and thermal printers
- Proficiency in administering iOS, MacOS, and Windows platforms
- Exceptional problem-solving abilities
- Excellent communication skills, both verbal and written
- Capability to operate autonomously and collaboratively within a team environment
- Competitive salary: $26-$30/hour based on qualifications, experience, skill level, competencies, and work location
- Comprehensive benefits package for full-time employees including medical, dental, vision, pet insurance, and legal insurance
- 401(k) with company match that is immediately vested
- Life and ADD insurance
- Opportunities for career growth with a dynamic company
- Time away from work
- Accountability: Set clear objectives and prioritize your tasks; hold yourself and your teams accountable for meeting deadlines
- Challenge with Curiosity: Challenge and engage with each other through curiosity and a drive to innovate and transform
- Transparency & Honesty: Maintain open and consistent communication; admit mistakes and take ownership
- Innovation: Work with the end-user in mind and create solutions that will add value
- Objectivity: Utilize data and make data-driven decisions at every opportunity
- Nimbleness: Utilize time management to help stay focused and on task with urgency and make adjustments accordingly
- Success Through Our Customers: Know your audience and the type of work they expect to receive as the end-result of a project, initiative, or task
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