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Senior Field Support Representative

2 months ago


Aberdeen, Maryland, United States RSC2 Inc. Full time
Job Summary

RSC2 Inc. is seeking a highly skilled Senior Field Support Representative to join our team at Aberdeen, MD or Fort Eisenhower, GA. As a key member of the Product Support Team, you will be responsible for creating, developing, reviewing, validating, verifying, and updating military training materials, materiel fielding plans, and MIL-STD technical manuals.

Key Responsibilities
  • Develop and maintain military training materials, including training manuals, guides, and briefings.
  • Collaborate with the Product Support Team to develop and implement materiel fielding plans.
  • Write and edit MIL-STD technical manuals, ensuring accuracy and compliance with military standards.
  • Support the development and implementation of Training Conduct Support Packages.
  • Stay current on TRADOC Development and Instruction standards.
  • Support New Equipment Training (NET) / New Equipment Fielding (NEF) activities.
  • Develop and update the LandWarNet.
  • Monitor and manage Mission Command Support Center (MCSC) trouble tickets.
  • Incorporate lessons learned from NET/NEF and MCSC to enable modernization.
  • Support Software Qualification Testing / Software Acceptance Testing.
  • Support Development, Security, and Operations (DevSecOps) activities.
  • Support Continuous Integration / Continuous Development pipeline activities.
  • Prepare and deliver military-type briefings and reports.
  • Prepare administrative or acquisition-related documentation.
  • Assist with Total Package Fielding processes, including warehouse operations.
  • Collaborate and interact with other team members to identify and resolve issues.
Requirements
  • Active Secret Clearance.
  • Bachelor's degree in a related field and a minimum of 10 years of related experience.
  • System integration experience with military networks or Battle Command Systems (i.e., AFATDS, JBC-P, DDS).
  • Experience can be a combination of applicable military experience in the following Military Occupational Specialties: Electromagnetic Spectrum Manager, Electronic Warfare Officer / Technician, Field Artillery, Network Technician.
  • Ability to lift at least 50 pounds.
  • Willingness to travel 50-90% Temporary Duty.
  • Ability to work in office and field environments.
Desired Requirements
  • Certification in the TRADOC Common Faculty Development-Developer Course (CFD-DC).
  • Certification in the TRADOC Common Faculty Development-Instructor Course (CFD-IC).
  • Certification in the TRADOC Training Development Capability (TDC).
  • Expert communication skills, both verbal and written.
  • Expert interpersonal, teamwork, and coalition-building skills.
  • Ability to analyze data, conduct independent research, prepare reports, and create presentations.
  • Digital organizational skills (Microsoft Office / Teams or product data management tools).
Work Environment

Aberdeen, MD or Fort Eisenhower, GA.

Employment Type

Full-time, Salary-Exempt.

Benefits Package

We offer a top-tier benefits package, including medical, dental, vision, PTO, employer matching retirement plan, and more.

We are an equal opportunity employer, committed to evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.