Document Imaging Specialist
6 days ago
Copier Equipment Technician
OverviewDex Imaging is a leading provider of document imaging equipment, and we're looking for a skilled Copier Equipment Technician to join our team. This role offers the opportunity to work with top-performing copiers, printers, and MFPs, as well as provide on-site and off-site support services for clients.
Responsibilities- Provide exceptional customer service during field visits or dispatches.
- Tie workflow to schedule to ensure efficient service delivery.
- Manage all on-site installation, repair, maintenance, and test tasks.
- Diagnose errors or technical problems and determine proper solutions.
- Produce timely and detailed service reports.
- Document service and installation actions by completing forms, logs, and records.
- Operate vehicles in a safe manner and use field automation systems.
- FOLLOW ALL COMPANY FIELD PROCEDURES AND PROTOCOLS.
- Cooperate with technical teams and share information across the organization.
- Comprehend customer requirements and make appropriate recommendations/briefings.
- Update job knowledge by participating in educational opportunities; reading professional publications.
- BUILD POSITIVE RELATIONSHIPS WITH CUSTOMERS.
- Diagnose and support entire machine systems and assist customers within the field operation and adjustments.
- Complete technician comments in a timely manner for assigned work and turn in necessary paperwork.
- Work as part of a cohesive team within the shop to meet customer needs.
- Follow all safety practices of the organization when completing work assignments.
- Help maintain company vehicles, inventory, and tools in proper working condition.
- Maintain knowledge on existing products and pursue additional technical and product knowledge by actively participating in training programs.
- Associate degree (A.A.) or equivalent from two-year college or technical school.
- Six months to one-year related experience and/or training; or equivalent combination of education and experience.
- Up to 20% domestic travel required.
$45,000 - $65,000 per year, depending on experience.
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