Bilingual Library Assistant Lead
3 days ago
About the Role:
">The Bilingual Lead Customer Service Assistant will play a critical role in leading daily customer service operations at the Kendall Whittier Library. As a member of our team, you will be responsible for creating an exceptional customer experience, managing circulation policies, and supervising staff members. If you have excellent communication and leadership skills, a passion for delivering outstanding customer service, and a strong understanding of library operations, we encourage you to apply for this exciting opportunity.
">Key Responsibilities:
">- Customer Service: Provide exceptional customer service, responding to patron inquiries, resolving issues promptly, and offering recommendations for books, programs, and services;">
- Circulation Management: Manage circulation policies, charging, discharging, and renewing library materials, ensuring accurate and efficient processing;">
- Staff Supervision: Supervise and train staff members, promoting a culture of excellence and customer satisfaction;">
- Operations: Oversee daily operations, including material handling, shelving, and collection maintenance;">
- Communication: Develop and maintain effective communication channels with colleagues, supervisors, and external partners;">
- Professional Development: Stay up-to-date on industry trends, best practices, and new technologies, applying this knowledge to enhance customer experiences and improve operational efficiency.
Requirements and Qualifications:
">- High school diploma or equivalent required; one or more years of related experience preferred;">
- Bilingual English-Spanish proficiency essential;">
- Some college-level coursework a plus;">
- Ability to lift up to 20 pounds occasionally and perform moderate physical exertion, such as lifting heavy items (up to 80 pounds), on a frequent basis;">
- Excellent communication and leadership skills, with a focus on delivering exceptional customer service.
What We Offer:
">- Competitive hourly rate: $16.25/hour;">
- Annual pay bonus for bilingual positions;">
- Flexible scheduling with alternating Fridays and Saturdays;">
- Ongoing training and development opportunities;">
- A dynamic work environment with a passionate team.
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