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Customer Service Representative

1 month ago


Elk Grove, California, United States S&C, inc Full time
Job Overview

We are a dynamic consulting firm, S&C, inc, specializing in telecommunication-based sales and marketing. Our team is dedicated to helping clients maximize their brand exposure and profitability.


We are seeking an entry-level Customer Support Specialist to join our team. As a key member of our sales and customer service campaigns, you will work directly with customers to understand their needs and provide efficient support. Your primary responsibility will be to execute our customer service and sales directives, serving as the brand's face and voice.


Key Responsibilities:

  • Develop and maintain strong relationships with new and existing customers to drive sales growth and customer acquisition.
  • Provide expert product knowledge and educate customers on their desired product inquiries.
  • Identify and engage with new and existing customers to bolster our sales pipeline.
  • Communicate the features and benefits of our products and services based on individualized customer needs.
  • Overcome objections and answer questions throughout the sales process.
  • Support all customer inquiries to further build relationships and drive sales growth.
  • Respond promptly and professionally to all account inquiries.


Requirements for Success:

  • A High School Diploma or equivalent.
  • Experience in a customer service or sales role is highly recommended.
  • Excellent communication skills, both verbal and nonverbal.
  • A tenacious and growth-oriented mindset with a desire for knowledge.
  • A driven mindset with impeccable time management skills and a superior work ethic.
  • A positive and professional demeanor when interacting with colleagues and customers.

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