Help Desk Technician
4 weeks ago
We are seeking a highly skilled and motivated Help Desk Technician to join our team at WVU Medicine. As a Help Desk Technician, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.
Key Responsibilities- Provide technical support to customers via phone, email, and in-person
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Maintain accurate and detailed records of customer interactions and technical issues
- Collaborate with other teams to resolve complex technical issues
- Stay up-to-date with the latest technology and software to provide the best possible support to customers
- High school diploma or equivalent required
- 1 year of help desk experience or equivalent required
- Associate degree or certificate in a technical field preferred
- CompTIA A+ certification or equivalent preferred
The work environment is a standard office environment with a fast-paced and dynamic atmosphere. The ideal candidate will be able to work well under pressure, prioritize tasks effectively, and maintain a high level of customer satisfaction.
What We Offer- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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