Help Desk Technician

4 weeks ago


Morgantown, West Virginia, United States WVU Medicine Full time
Job Summary

We are seeking a highly skilled and motivated Help Desk Technician to join our team at WVU Medicine. As a Help Desk Technician, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Provide technical support to customers via phone, email, and in-person
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Maintain accurate and detailed records of customer interactions and technical issues
  • Collaborate with other teams to resolve complex technical issues
  • Stay up-to-date with the latest technology and software to provide the best possible support to customers
Requirements
  • High school diploma or equivalent required
  • 1 year of help desk experience or equivalent required
  • Associate degree or certificate in a technical field preferred
  • CompTIA A+ certification or equivalent preferred
Working Environment

The work environment is a standard office environment with a fast-paced and dynamic atmosphere. The ideal candidate will be able to work well under pressure, prioritize tasks effectively, and maintain a high level of customer satisfaction.

What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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