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Admissions Registration Specialist

2 months ago

Oak Park, Illinois, United States Rush University Full time
Job Summary

The Admissions Registration Specialist I is a key member of the Patient Registration team at Rush University Medical Center. This role is responsible for ensuring that patient and guarantor demographic and insurance information is complete and current with each patient visit.

Key Responsibilities
  • Collects, verifies, and enters into Epic the patient's demographic, employer, financial, emergency contact, insurance, subscriber, and case-specific information.
  • Consistently has patient sign and scan all necessary documents for completion of the admission process.
  • Obtains and interprets the patient's insurance benefits and communicates this information accurately to the patient and co-workers.
  • Determines the patient's financial obligation and communicates this information accurately and with respect to the patient.
  • Performs registration functions consistent with Federal, State, and Local regulatory agencies and payer requirements.
  • Appropriately informs the patients of hospital policies that govern the revenue cycle.
  • Minimizes the potential financial risk of patients' accounts by discussing with the patient and/or guarantor their financial responsibility for upcoming visits/procedures, past due balances, and referral requirements.
  • Receives and properly responds to telephone inquiries from patients, payers, physicians, and their staff, internal department, and other persons and entities.
  • Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
  • Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Rush University Medical Center's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures.
Requirements
  • High school graduate or equivalent.
  • 0-1 year of experience.
  • Basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
  • Excellent communication and outstanding customer service and listing skills.
  • Basic keyboarding skills.
  • Critical thinking, sound judgment, and strong problem-solving skills essential.
  • Team-oriented, open-minded, flexible, and willing to learn.
  • Strong attention to detail and accuracy required.
  • Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast-paced, and challenging department.
  • Ability to follow oral and written instructions and established procedures.
  • Ability to function independently and manage own time and work tasks.
  • Ability to maintain accuracy and consistency.
  • Ability to maintain confidentiality.