Care Coordinator/Support Specialist
5 days ago
We are seeking a highly organized and detail-oriented Care Coordinator/Administrative Assistant to join our team at AME Home Care LLC. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our non-skilled home and personal care services to seniors and disabled individuals.
Key Responsibilities:
- Supervise, instruct, and motivate home care aides to provide exceptional care to our clients.
- Fulfill open shifts with aides based on client needs, employee qualifications, and plan of care.
- Build strong relationships with clients and caregivers through effective communication and empathy.
- Timely document all information in our contact management system.
- Maintain a current roster of staff, their qualifications, and availability.
- Support nurses in-house and in the field, ensuring seamless care delivery.
- Monitor our telephony system to ensure caregivers arrive at clients' homes as scheduled.
- Enter missing times/shifts in a timely manner.
- Participate in in-service education, quality assessment activities, and staff meetings as required.
- Relay pertinent information about patients to assigned staff, RN, and Manager.
- Exhibit exceptional professionalism and responsiveness with prospective clients and others who communicate with the agency.
- Review caregiver care notes.
Requirements:
- High school diploma
- Minimum 1 year experience as a care coordinator in personal care, home health care, or related field.
- Excellent professional interpersonal and communication skills.
- Effective organizational and task management skills.
- Ability to demonstrate good judgment.
- Ability to work well in a fast-paced environment and adapt quickly to changing conditions.
- Proactive and able to successfully adhere to tight deadlines.
Work Environment:
Full-time position with a competitive salary of $19.00 per hour. Benefits include employee discount, health insurance, paid sick time, paid time off, and vision insurance. Schedule includes Monday to Friday with rotating weekends (on-call). Work setting is in-person at our office.
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