Care Coordinator/Support Specialist

5 days ago


Catonsville, Maryland, United States American Medical Equipment Inc Full time
Job Overview

We are seeking a highly organized and detail-oriented Care Coordinator/Administrative Assistant to join our team at AME Home Care LLC. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our non-skilled home and personal care services to seniors and disabled individuals.

Key Responsibilities:

  • Supervise, instruct, and motivate home care aides to provide exceptional care to our clients.
  • Fulfill open shifts with aides based on client needs, employee qualifications, and plan of care.
  • Build strong relationships with clients and caregivers through effective communication and empathy.
  • Timely document all information in our contact management system.
  • Maintain a current roster of staff, their qualifications, and availability.
  • Support nurses in-house and in the field, ensuring seamless care delivery.
  • Monitor our telephony system to ensure caregivers arrive at clients' homes as scheduled.
  • Enter missing times/shifts in a timely manner.
  • Participate in in-service education, quality assessment activities, and staff meetings as required.
  • Relay pertinent information about patients to assigned staff, RN, and Manager.
  • Exhibit exceptional professionalism and responsiveness with prospective clients and others who communicate with the agency.
  • Review caregiver care notes.

Requirements:

  • High school diploma
  • Minimum 1 year experience as a care coordinator in personal care, home health care, or related field.
  • Excellent professional interpersonal and communication skills.
  • Effective organizational and task management skills.
  • Ability to demonstrate good judgment.
  • Ability to work well in a fast-paced environment and adapt quickly to changing conditions.
  • Proactive and able to successfully adhere to tight deadlines.

Work Environment:

Full-time position with a competitive salary of $19.00 per hour. Benefits include employee discount, health insurance, paid sick time, paid time off, and vision insurance. Schedule includes Monday to Friday with rotating weekends (on-call). Work setting is in-person at our office.


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