Help Desk Specialist

7 days ago


Homestead, Florida, United States U-Haul Full time
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, using your excellent communication skills and technical knowledge to resolve issues and provide solutions. If you are looking for a challenging and rewarding career opportunity, we encourage you to apply.

About the Job:
This is a full-time position that requires a valid driver's license and high school diploma or equivalent. As a Customer Service Representative, you will work as part of a supportive team to provide outstanding customer service and support. Your responsibilities will include:
* Assisting customers inside and outside a U-Haul center with U-Haul products and services
* Using smartphone-based U-Scan technology to manage rentals and inventory
* Moving and hooking up U-Haul trucks and trailers
* Cleaning and inspecting equipment on the lot including checking fluid levels
* Answering questions and educating customers regarding products and services
* Preparing rental invoices and accepting equipment returned from rental
* Installing hitches and trailer wiring
* Filling propane (certification offered through U-Haul upon employment)
* Driving a forklift (certification offered through U-Haul upon employment)

Benefits:
* Competitive salary: $45,000 - $55,000 per year depending on experience
* Opportunities for advancement
* Mindset App Reimbursement
* Gym Reimbursement Program
* Health insurance & Prescription plans, if eligible
* Paid holidays, vacation, and sick days, if eligible
* Life insurance
* MetLaw Legal program
* MetLife auto and home insurance
* Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
* 401(k) Savings Plan
* Employee Stock Ownership Plan (ESOP)
* 24-hour physician available for kids
* Dental & Vision Plans
* Business travel insurance
* You Matter EAP
* LifeLock Identity Theft Protection
* Critical Illness/Group Accident Insurance
* Dave Ramsey's SmartDollar Program

Why Choose U-Haul?
We are an equal opportunity employer and offer a healthy work environment for our team members.

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