Membership Relations Specialist
2 weeks ago
Job Description:
As a Membership Relations Specialist at Industrial Federal Credit Union, you will play a crucial role in providing exceptional service to our members. Your primary responsibility will be to assist new and existing members with their financial needs, including opening and closing accounts, processing transactions, and resolving account problems.
Key Responsibilities:
- Review member documents and ensure compliance with federal regulations, organizational policies, and procedures.
- Assist members with opening and closing accounts, process transactions, and address member problems, inquiries, or complaints.
- Provide information about products or services, initiate loan applications, and close loans while delivering a quality member service experience.
- Maintain accurate member account information in the system and prepare required reports for management.
- Act as liaison between members and appropriate departments.
Requirements:
- 1-3 years of similar or related experience.
- A high school education or GED is required.
- Effective communication skills, emotional intelligence, and ability to foster relationships with other entities.
- Proficient in Microsoft Office software.
Estimated Salary: $45,000 - $60,000 per year (dependent on experience). Located in Lafayette, IN, this role requires frequent standing or sitting in a stationary position. This job description is not an exhaustive statement of all duties and responsibilities.
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