Host/Hostess

3 days ago


Garden Grove, California, United States Red Lobster Full time

Job Title: Host/Hostess

Job Summary:

We are seeking a highly organized and customer-focused Host/Hostess to join our team at Red Lobster. As a Host/Hostess, you will be responsible for creating a warm and welcoming atmosphere for our guests, ensuring a seamless dining experience from arrival to departure.

Key Responsibilities:

  • Greet guests with a smile and a friendly conversation, making them feel valued and appreciated.
  • Use a seating chart to seat guests efficiently, ensuring a comfortable and enjoyable dining experience.
  • Monitor the waiting list and manage the floor chart to minimize wait times and maximize guest satisfaction.
  • Communicate effectively with guests who are waiting, keeping them informed of wait times and offering refreshments as needed.
  • Maintain the cleanliness and organization of the menus, waiting room, and restrooms, ensuring a clean and welcoming environment for our guests.
  • Answer phones and take to-go orders as needed, providing exceptional customer service to our guests.

Requirements:

  • Must be at least 16 years of age.
  • Ability to remain on your feet for several hours at a time, lift up to 20 pounds, bend, kneel, stoop, and sweep frequently.

About Red Lobster:

At Red Lobster, we are committed to serving high-quality seafood and providing exceptional customer service. We are a global pioneer and industry leader in Seafood Sustainability, sourcing our seafood from over 30 countries and adhering to sustainable fishing and farming practices. Our team is proud to be known for not serving any endangered species on the menu and for buying only from fisheries that are sustainably managed through BAP (Best Aquaculture Practices) standards.

Why Join Our Team:

As a member of the Red Lobster team, you will have the opportunity to work in a fast-paced and dynamic environment, serving a wide variety of seafood dishes and interacting with guests from all over the world. You will be part of a team that is passionate about providing exceptional customer service and committed to making a positive impact on our communities.



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