Patient Care Navigator

7 days ago


Fort Myers, Florida, United States ChenMed Full time

As a Patient Care Navigator at ChenMed, you will be part of a dynamic team that is transforming healthcare for seniors and changing America's healthcare landscape.

About the Role

This highly visible customer service and patient-focused role requires exceptional organizational skills to prioritize and complete tasks in a timely manner. You will work directly with our patient population and their families to authorize, schedule, and ensure completion of patient visits with specialty care. This includes working with insurance representatives and outside vendors, arranging transportation, communicating with physicians, clinicians, and other medical personnel.

The ideal candidate will have knowledge of medical terminology, CPT, HCPCS, and ICD coding, as well as experience working in a healthcare setting. A minimum of 1 year of referral experience is required, with experience using web-based insurance sites and obtaining referrals/authorizations for multiple payors being an advantage.

Responsibilities
  • Serve as primary point of contact for incoming and outgoing patient referrals.
  • Triage referrals, gather necessary information, and ensure timely processing and assignment to appropriate providers.
  • Facilitate communication, collaboration, and coordination of care.
  • Coordinate appointments, referrals, transitions of care between primary care, specialists, hospitals, and other healthcare settings.
  • Ensure seamless transitions and continuity of care.
What We Offer

We offer a competitive salary of $65,000 per year, comprehensive benefits, career development opportunities, and a great work-life balance. As a ChenMed employee, you will have access to ongoing training and education to help you grow in your career. Our team-oriented culture values collaboration, open communication, and respect for one another. If you are passionate about delivering exceptional patient care and making a difference in people's lives, we encourage you to apply.



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