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**Lead Therapist Manager**

2 months ago

Fort Worth, Texas, United States Massage Envy Full time

About the Role:

We are seeking a highly motivated and experienced Lead Therapist Manager to join our team at Massage Envy. As a key member of our management team, you will be responsible for driving business growth, leading a team of therapists, and delivering exceptional customer experiences.

Key Responsibilities:

  • Business Development: Develop and implement strategies to drive membership sales, retail sales, and customer retention.
  • Team Leadership: Lead, motivate, and coach a team of therapists to achieve business goals and provide exceptional customer service.
  • Operational Management: Oversee daily operations, including scheduling, inventory management, and compliance with company policies and procedures.
  • Customer Experience: Ensure a safe and therapeutic environment for customers, resolve customer complaints, and provide exceptional customer service.
  • Training and Development: Provide ongoing training and coaching to team members to improve their skills and knowledge.

What We Offer:

  • Competitive Compensation: A competitive salary range of $43,520/YR - $54,900/YR, plus bonuses and commissions.
  • Benefits: Medical insurance, dental and vision plans, paid time off, and an Employee Assistance Program.
  • Professional Development: Opportunities for training and development to enhance your skills and knowledge.
  • Work-Life Balance: A flexible schedule to support your personal and professional goals.

Requirements:

  • Leadership Experience: Proven leadership experience in a personal service environment, such as a spa, salon, or gym.
  • Communication Skills: Excellent communication and interpersonal skills to build relationships with team members, customers, and vendors.
  • Problem-Solving Skills: Ability to resolve customer complaints and operational issues in a professional and constructive manner.
  • Business Acumen: Strong business acumen to drive business growth and profitability.

What We're Looking For:

  • Passion for Customer Service: A genuine passion for delivering exceptional customer experiences and building strong relationships with customers.
  • Leadership Style: A collaborative and empowering leadership style that motivates and inspires team members to achieve their best.
  • Adaptability: Ability to adapt to changing business needs and priorities.