Pet Care Manager

4 weeks ago


Rochester, New York, United States Camp Bow Wow Rochester Full time
Job Summary

Camp Bow Wow Rochester is seeking a highly motivated and experienced Team Lead to oversee daily operations, manage a team of Camp Counselors, and ensure the safety and well-being of our canine guests.

Key Responsibilities:
  • Lead and manage a team of Camp Counselors, fostering a positive and productive work environment.
  • Ensure the safety and well-being of all dogs in our care, monitoring play areas and activities.
  • Provide top-notch customer service, building strong relationships with pet parents.
  • Oversee daily operations, including scheduling, training new staff, and managing inventory.
  • Handle administrative tasks such as check-ins, reservations, and payment processing.
  • Maintain a clean, safe, and welcoming facility for pets, clients, and team members.
Requirements:
  • Open availability, including weekends and holidays.
  • Prior experience in a leadership role, preferably in the pet care, hospitality, or customer service industry.
  • Strong communication and organizational skills.
  • Passion for working with animals and a commitment to safety and care.
  • Ability to work in a physically active role, including lifting up to 50 lbs and being on your feet for extended periods.
Perks of the Job:
  • Paid Time Off
  • Healthcare
  • Tips based on customer satisfaction
  • Work with dogs every day
  • Competitive pay and growth opportunities
  • Employee discounts on services and retail products
  • Fun, supportive, and pet-friendly work environment


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