Customer Service Representative

1 week ago


Bridgeport, West Virginia, United States Allied Health Solutions Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Provide professional and prompt service to walk-in customers, identifying their needs and offering solutions.
  • Receive and respond to sales calls from referrals and customers, handling information accurately and following up in a timely manner.
  • Develop and maintain a working knowledge of current Medicare, Medicaid, and insurance regulations to ensure compliance and provide expert advice to customers.
  • Process sales orders, verify documentation, and ensure co-pays and deductibles are collected at the time of transaction.
  • Educate customers on the safe use, functions, and maintenance of medical equipment, and troubleshoot basic equipment issues.
  • Manage the Point of Sale system, process daily closing and reports, and maintain a neat and organized workstation.
Requirements
  • High school diploma or equivalent required.
  • One year of experience in sales/customer service preferred.
  • Experience in home medical equipment sales and knowledge of ICD-10 and CPT-4 coding a plus.
  • Bilingual (English and Spanish) a strong asset.
About Us

Allied Health Solutions is a leading provider of healthcare services, committed to delivering exceptional patient care and customer service. We value diversity and inclusion, and welcome applications from all qualified candidates.



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