Automotive Service Consultant

7 days ago


Harvey, Illinois, United States PREMIER AUTOMOTIVE GROUP Full time

Job Summary

We are seeking a skilled Automotive Service Consultant to join our team at Premier Automotive Group. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.

  1. Provide concierge support for all owner inquiries, ensuring prompt and courteous service.
  2. Manage the daily inventory of technicians’ time, ensuring it is consistently sold to service customers.
  3. Distribute work between technicians efficiently, promoting a positive and productive work environment.
  4. Answer technical questions about vehicle problems, warranties, services, and repairs, demonstrating expertise and knowledge.
  5. Maintain Customer Satisfaction scores at or above company standards, driving business growth and success.
  6. Assist in diagnosing vehicle problems, ordering parts and tools as necessary, and reinforcing company policies and standards.
  7. Qualifications include excellent customer service and communication skills, basic computer skills, a professional appearance, and a valid driver’s license with a good driving record.


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