Software Development Manager

1 month ago

Arlington, Virginia, United States Amazon Full time
About the Role

We are seeking a highly experienced leader to head up our team of Software Development Engineers, Systems Development Engineers, and Amazon Dedicated Cloud Engineers (ADCEs) in Amazon's HQ2.

Key Responsibilities
  • Lead the deployment and operation of AWS Support Services in regions with restricted access.
  • Build infrastructure and operational automation tooling to improve efficiency and make excellence easy.
  • Report on the health of these services at an executive level.
  • Drive root cause analyses and coach others on doing them, in collaboration with software development teams, as well as leading local development to improve operational performance.
  • Drive the team's day-to-day operations, but also define their annual roadmaps.
  • Contribute to Kumo-wide annual planning to advocate for special partition customers' needs.
  • Meet with customers to develop relationships and clarify requirements and schedules.
About the Team

The AWS Kumo team provides technology and trusted expertise that intelligently anticipate and resolve AWS customer needs, helping them adopt, optimize, and operate at scale.

Kumo's products, used by AWS customers and the support teams that help them, are vital to ensuring exceptional customer experiences on AWS.

We aim to identify every need of customers across all AWS services before they do, and seamlessly connect them to the most appropriate resolution for their need, eventually fulfilling the vision of a self-healing cloud.

We have unfettered curiosity and drive to help build 'best in the world' support experiences that customers will love. We are inventing and designing tech that will directly impact every customer across all AWS services.

We combine the culture of a startup, the innovation and creativity of an R&D Lab, the work-life balance of a mature organization, and technical challenges at the scale of AWS.

We offer a playground of opportunities for builders to build, have fun, and make history.

Requirements
  • 3+ years of engineering team management experience.
  • 7+ years of working directly within engineering teams experience.
  • 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience.
  • 8+ years of leading the definition and development of multi-tier web services experience.
  • Bachelor's degree, or CSSLP (Certified Secure Software Lifecycle Professional).
  • Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations.
  • Current, active US Government Security Clearance of Top Secret or above.
Preferred Qualifications
  • Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy.
  • Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers.

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