Customer Service Expert
7 days ago
This is an exciting opportunity to join our team at Wilson Tool International as a Technical Customer Service Representative. In this role, you will be responsible for handling all aspects of customer service, including answering phones, responding to emails, processing quotes and orders, and communicating with customers to resolve their queries.
About the Role: As a Technical Customer Service Representative, you will be the primary point of contact for our customers, providing them with exceptional service and support. Your responsibilities will include understanding and communicating complex technical product information, assisting customers with questions and problems, and reviewing customer applications and prints to determine the correct tooling solution.
Requirements- Education: College degree in Engineering, Business, Communications, or a related field is preferred.
- Skills: Strong mechanical ability, excellent communication and interpersonal skills, and proficiency in Microsoft Office products.
- Experience: Previous customer service work experience is essential.
We Offer: A competitive salary range of $23.80-$39.55/hour, depending on experience and qualifications, as well as opportunities for professional growth and development.
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