Optical Measurement Systems Specialist
1 day ago
We are a leading manufacturer of laser measuring and metrology products at Automated Precision Inc. Our systems are used in various industries including aerospace, shipbuilding, heavy equipment manufacturing, machine tool, energy, and construction verticals.
Estimated Salary: $90,000 - $120,000 per year
This role involves providing testing of new products before shipment and of incoming products for repair and calibration. You will perform failure analysis and provide corrective action, which may include interacting with engineering for design changes or product improvements. Additionally, you will participate in and prepare customer site visits and equipment delivery as well as technical support for trade shows and exhibitions. Your responsibilities will also include providing technical support and troubleshooting for Regional Sales Managers, field sales representatives, distributors, and new and existing customers.
Key Responsibilities:
- Provide technical support in person and via telephone
- Work with product managers, research & development engineers to support customer requirements.
- Provide equipment functionality and capability reports to the sales force, and acting as technical liaison to the sales team.
- Work with QA to ensure customer satisfaction.
- Diagnose and debug product issues in the field.
- Utilize software experience to craft software demonstrations to a diverse client base.
- Work with the customer and business development team to support pre and post-sales efforts.
- Specialize in understanding the API product suite and providing recommendations for the best solutions to meet customer needs.
- Provide technical training and consulting to customers.
- Coordinate and execute the installation, training, and service of solutions for customers.
- Motivate and lead teams where applicable.
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