Associate Banker

2 days ago


San Mateo California, United States East West Bank Full time
About East West Bank

East West Bank is a top-performing commercial bank with a strong foundation, enterprising spirit, and a commitment to absolute integrity. We serve as a pathway to success, providing a high-quality, high-touch, and high-tech relationship banking experience across all customer touchpoints.

Job Summary

We are seeking a highly motivated and customer-focused Associate Banker to join our team. As an Associate Banker, you will play a key role in delivering exceptional customer service, recommending products that meet customers' needs, and connecting customers to subject matter experts in wealth management, mortgage, and commercial teams.

Key Responsibilities
  • Customer Service: Demonstrate strong customer service skills, assist customers with financial transactions, and ensure accurate and efficient completion of transactions while complying with all policies, procedures, and regulatory requirements.
  • Product Recommendations: Identify customers' needs and recommend products that fit their requirements, including depository products, wealth management, and mortgage services.
  • Relationship Building: Maintain strong relationships with existing customers, cultivate new customer relationships, and cross-sell bank products that meet customers' needs.
  • Digital Banking: Have strong knowledge of digital resources and technologies to optimize clients' digital banking experience and educate customers on conducting banking transactions online, via mobile app, and self-service portals.
  • Adaptability: Demonstrate the ability to learn and adapt to new processes and technology platforms quickly.
Requirements
  • Education: High school diploma or general education degree (GED) required; Bachelor's degree highly preferred.
  • Experience: 1 year of recent customer service and cash handling experience; 1 year of previous teller/new account experience in a banking institution preferred.
  • Skills: Excellent customer service skills, strong attention to details, time management skills, and proficiency in Microsoft Word and Excel.
  • Availability: Flexibility to work on weekends when needed.
Compensation

The base pay range for this position is USD $20.00/Hr. - USD $21.50/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.



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