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Patient Experience Specialist

2 months ago

Pleasanton, California, United States JumpstartMD Full time

Job Summary:

JumpstartMD is seeking a highly skilled and motivated individual to fill the role of Clinic Receptionist. As the first point of contact for patients, this team member will play a critical role in providing exceptional customer service and setting the tone for a positive patient experience.

Key Responsibilities:

  • Front Desk Operations: Greet and welcome patients, manage the patient calendar, and collaborate with team members to ensure seamless operational flow.
  • Customer Service: Provide extraordinary customer service, resolve conflicts, and maintain a strong knowledge base of JumpstartMD policies and procedures.
  • Administrative Support: Assist with opening and closing procedures, maintain accurate records, and perform other administrative tasks as needed.

Requirements:

  • Education: College degree required.
  • Experience: 3-5 years of relevant job experience.
  • Skills: Excellent interpersonal skills, ability to multitask, problem-solving skills, and proficiency in computer platforms and electronic functions.
  • Personal Qualities: Mission-minded, organized, adaptable, and able to thrive in a fast-paced team environment.

What We Offer:

JumpstartMD is a dynamic and growing company that values its employees and provides opportunities for growth and development. We offer a competitive salary and benefits package, as well as a collaborative and supportive work environment.