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Nail Salon Concierge

2 months ago


Charlotte, North Carolina, United States Frenchies LLC Full time
Job Summary

Frenchies Modern Nail Care is seeking a highly skilled and customer-focused Concierge to join our team. As a Concierge, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.

Responsibilities
  • Greet guests with a smile and a friendly demeanor, making them feel at ease and valued.
  • Check guests in and out, ensuring a seamless and efficient experience.
  • Answer phone calls in a timely manner, assisting guests with booking and changing appointments.
  • Assist the team in maintaining a clean and organized salon environment.
  • Provide exceptional customer service, ensuring guests feel comfortable and satisfied throughout their visit.
  • Understand and explain our Rebooking and Membership Model to guests, highlighting the benefits and value of our services.
Qualifications
  • 2+ years of customer service experience, preferably in a reception or front desk role.
  • Exceptional communication and interpersonal skills, with a positive attitude and strong work ethic.
  • Advanced computer skills, with the ability to navigate our software and systems.
  • Excellent multi-tasking skills, with the ability to prioritize tasks and manage multiple responsibilities.
What We Offer
  • A competitive hourly rate of $15.00.
  • A fun and supportive work environment, with a team that values teamwork and collaboration.
  • Opportunities for growth and development, with a focus on employee health and well-being.

Frenchies Modern Nail Care is a clean, modern, and engaging nail salon that provides exceptional services for our guests. We pride ourselves on superior cleanliness, using sanitation and sterilization techniques that go beyond industry standards and regulations. If you are a customer-focused and detail-oriented individual who is passionate about delivering exceptional guest experiences, we would love to hear from you.