Customer Service Representative

3 weeks ago


Lake Charles, Louisiana, United States Golden Nugget Hotels & Casinos Full time

Job Summary:

We are seeking a skilled and friendly Front Desk Agent to join our team at the Golden Nugget hotel and casino. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience for all.

Key Responsibilities:

  • Deliver outstanding customer service to guests, responding to their inquiries and resolving any issues in a professional and courteous manner.
  • Register arriving guests, complete paperwork, and obtain payment information.
  • Settle account balances, handle cash transactions, and investigate billing discrepancies.
  • Provide guests with information about hotel amenities, services, and local attractions.
  • Assist in the training of new employees and promote a positive work environment.
  • Maintain a clean and safe work environment, adhering to hotel standards.

Requirements:

  • High school diploma or equivalent required.
  • Previous customer service experience, preferably in a hotel or hospitality setting.
  • One year of front desk experience is strongly preferred.

What We Offer:

  • A competitive hourly rate of $12.00 - $13.00.
  • A positive and respectful work environment where diversity is valued.
  • Opportunities for advancement and professional growth.
  • Generous employee discounts on dining, retail, and hotel services.
  • Community volunteer opportunities.


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