Customer Service Representative
5 days ago
Job Summary:
We are seeking a skilled and friendly Front Desk Agent to join our team at the Golden Nugget hotel and casino. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience for all.
Key Responsibilities:
- Deliver outstanding customer service to guests, responding to their inquiries and resolving any issues in a professional and courteous manner.
- Register arriving guests, complete paperwork, and obtain payment information.
- Settle account balances, handle cash transactions, and investigate billing discrepancies.
- Provide guests with information about hotel amenities, services, and local attractions.
- Assist in the training of new employees and promote a positive work environment.
- Maintain a clean and safe work environment, adhering to hotel standards.
Requirements:
- High school diploma or equivalent required.
- Previous customer service experience, preferably in a hotel or hospitality setting.
- One year of front desk experience is strongly preferred.
What We Offer:
- A competitive hourly rate of $12.00 - $13.00.
- A positive and respectful work environment where diversity is valued.
- Opportunities for advancement and professional growth.
- Generous employee discounts on dining, retail, and hotel services.
- Community volunteer opportunities.
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