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Safety & Security Officer - Hotel Protection Specialist

2 months ago

Miami, United States Aimbridge Hospitality Full time
Job Summary

A Hotel Safety and Security Guard is responsible for providing protection for hotel guests, employees, and property. They are also responsible for providing guests with a sense of comfort and well-being by maintaining a level of visibility. Depending on the hotel, they may be stationed in the base office for security of the Associate entrance and for conducting temperature checks during COVID procedures.

Responsibilities
  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with company standards as required by scheduling.
  • Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working.
  • Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.
  • Answer phone and dispatch in a timely manner, and demonstrate proper two-way radio etiquette at all times when communicating with other associates.
  • Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
  • Maintain and review daily activity log.
  • Maintain confidentiality with respect to guest and associate incidents.
  • Hold briefing with Guest Services staff both at the beginning and end of shift.
  • Open secured areas for authorized personnel, and check ID of visitors/associates as necessary.
  • Maintain an awareness of legal limitations of position, including local ordinances and state regulations.
  • Assist guests to their rooms or help guests enter their rooms.
  • Investigate room thefts, auto accidents/thefts, and assault complaints for guests (not for associates), and serve as the first responder, partnering with Department Head/Hotel leadership to write the incident report.
  • Assist outside agencies as necessary.
  • Provide escort.
  • Assist HR/MOD with responding to associate altercations.
  • Assist with intoxicated guests.
  • Be knowledgeable about hotel and guestroom locking systems.
  • Respond to security alarms and monitor TV cameras (CCTV) (if applicable).
  • Challenge suspicious persons.
  • Conduct rounds, checking for safety hazards, checking lights and door locks, and picking up items left on the property.
  • Assist during medical emergencies, administering First Aid/C.P.R./Heimlich maneuver as necessary.
  • In partnership with Department Head/Hotel leadership, complete Incident/Accident Reports in a clear and concise manner.
  • Receive deliveries, and deliver requested items to guest rooms as needed.
  • Assist Front Desk with Express Check-outs, newspaper delivery, and with van runs as requested or applicable to the needs of the hotel.
  • Handle items for Lost and Found according to company standards.
  • Work special functions, attend meetings, and/or perform other duties as required.