Retail Operations Manager

3 weeks ago


Jacksonville, Florida, United States GOODWILL OF NORTH FLORIDA Full time

About the Role

We are seeking an experienced Retail Operations Manager to join our team at Goodwill of North Florida. This is a fantastic opportunity to lead and manage store operations, ensuring excellent customer service and sales results.

Job Description

The successful candidate will be responsible for assisting the Store Manager in the store's daily operation and achievement of sales results. Key responsibilities include:

  • Managing the processing of donated goods, ensuring timely and accurate production while following the established production system.
  • Coaching, training, and developing management team members and overseeing the training of store personnel.
  • Addressing employee issues by resolving complaints and concerns, providing ongoing performance feedback, conducting formal performance appraisals, and counseling employees as necessary.
  • Administering disciplinary actions in coordination with the Area Manager and under the general auspices of the Human Resources department.
  • Responsible for the store's overall operation, including maintaining daily and weekly reporting of sales, donations, and overall financial results.
  • Ensuring good customer/donor relations by maintaining high standards of customer service and continually reinforcing customer service standards.

Requirements

To be considered for this role, you will need:

  • A minimum of 2 years prior retail management experience, preferably in a supervisory or leadership capacity.
  • Demonstration of strong oral and written communication skills, including the ability to read and comprehend.
  • Advanced customer service skills, with a focus on promoting and upholding Goodwill's mission.
  • The ability to promote and be responsible for workplace safety, handle customer/donor/employee relations, and work effectively in a fast-paced environment.

About Us

Goodwill of North Florida is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, handicap, or veteran status. We offer a competitive salary, estimated at $45,000 - $60,000 per year, depending on experience and qualifications.



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