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Veterinary Emergency Client Services Specialist
2 months ago
STAFFORD BROOKS CONSULTING is seeking skilled professionals for the role of Emergency and Specialty Veterinary Client Service Coordinator.
This position is integral to enhancing the veterinary experience for both clients and their pets. The Client Service Coordinator serves as the primary point of contact, embodying compassion and professionalism in every interaction.
Key Responsibilities:- Facilitate effective communication between clients and veterinary teams, ensuring a seamless flow of information regarding patient care.
- Manage administrative tasks, including the accurate entry of service charges and completion of financial reconciliations at the end of each day.
- Support team members by providing updates on patient cases and coordinating with external services and referring veterinarians.
Daily Activities:
The role involves engaging with a diverse range of cases, allowing for the opportunity to utilize resources that promote optimal outcomes for patients. You will be responsible for creating a welcoming environment for clients, demonstrating an 'I can help' attitude.
Benefits and Perks:Employee Benefits:
- Paid wellness week off after completing a designated period of employment.
- Three weeks of paid vacation, prorated during the initial year.
- Additional compensation for overnight shifts.
- Annual allowance for uniforms.
- Health insurance contributions.
- Retirement savings plan.
- Vision and dental coverage.
- Company-sponsored life insurance and long-term disability coverage.
Additional Perks:
- Opportunity to bring pets to work during shifts.
- Access to role-specific training programs.
- Clear pathways for career advancement.
The facility is designed to foster collaboration and communication among departments, featuring innovative support roles that allow team members to perform at their highest potential. Resources such as onsite imaging technology enhance the capabilities of the veterinary team.
Core Values:- Innovation
- Courage
- Community Engagement
Mission Statement:
Our commitment is to enhance the veterinary landscape through a transformative approach to team well-being, creating a supportive environment for our staff, clients, and their beloved pets.
